True Beauty Glow UK
Last updated: [May 25th, 2025]
At True Beauty Glow UK, we want you to be satisfied with your purchase. This policy outlines when returns and refunds are accepted, in line with UK consumer protection laws.
14-Day Right to Cancel (UK Consumer Rights)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving a reason, provided the product meets the conditions below.
To exercise your right to cancel, you must contact us in writing within the 14-day period.
Non-Returnable Items (Important)
For hygiene and safety reasons, the following items cannot be returned or refunded if opened, used, or unsealed:
- Personal care and beauty devices
- Skincare tools and accessories
- Items that come into direct contact with skin
This is legally allowed in the UK as long as the hygiene seal is broken or the item has been used.
If the product is unused, unopened, and in original sealed packaging, it may be eligible for return.
Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- All packaging, seals, and accessories must be intact
- Proof of purchase is required
We reserve the right to refuse refunds for items that show signs of use, damage, or tampering.
Return Process
- Email us at support@truebeautyglow.co.uk within 14 days of delivery
- Include your order number and reason for return
- Wait for return authorisation and instructions
Returns sent without prior approval will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- We are not responsible for lost or damaged return parcels
We recommend using a tracked shipping service.
Refund Processing
Once your return is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
Faulty or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery with:
- Your order number
- Clear photos or video evidence
If confirmed faulty, we will offer:
- A replacement, or
- A full refund (including return shipping, where applicable)
Late or Missing Refunds
If you have not received your refund:
- Check your bank or card provider
- Contact your payment provider
- Then contact us for confirmation
We are not responsible for delays caused by payment processors.
Exchanges
We do not offer direct exchanges.
If eligible, return the item for a refund and place a new order.
Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
- Suspension of customer support
- Permanent account restrictions
We maintain detailed shipping and delivery records to contest fraudulent disputes.
Contact Information
For all refund or return enquiries, contact:
Email: support@truebeautyglow.co.uk
Business Name: True Beauty Glow UK
Country: United Kingdom