{"id":62,"date":"2026-01-20T09:20:18","date_gmt":"2026-01-20T09:20:18","guid":{"rendered":"https:\/\/truebeautyglow.co.uk\/?page_id=62"},"modified":"2026-01-26T09:44:24","modified_gmt":"2026-01-26T09:44:24","slug":"refund-returns-policy","status":"publish","type":"page","link":"https:\/\/truebeautyglow.co.uk\/?page_id=62","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"\n<p><strong>True Beauty Glow UK<\/strong><\/p>\n\n\n\n<p>Last updated: [May 25th, 2025]<\/p>\n\n\n\n<p>At True Beauty Glow UK, we want you to be satisfied with your purchase. This policy outlines when returns and refunds are accepted, in line with UK consumer protection laws.<\/p>\n\n\n\n<p><strong>14-Day Right to Cancel (UK Consumer Rights)<\/strong><\/p>\n\n\n\n<p>Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, without giving a reason, provided the product meets the conditions below.<\/p>\n\n\n\n<p>To exercise your right to cancel, you must contact us in writing within the 14-day period.<\/p>\n\n\n\n<p><strong>Non-Returnable Items (Important)<\/strong><\/p>\n\n\n\n<p>For hygiene and safety reasons, the following items cannot be returned or refunded if opened, used, or unsealed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personal care and beauty devices<\/li>\n\n\n\n<li>Skincare tools and accessories<\/li>\n\n\n\n<li>Items that come into direct contact with skin<\/li>\n<\/ul>\n\n\n\n<p>This is legally allowed in the UK as long as the hygiene seal is broken or the item has been used.<\/p>\n\n\n\n<p>If the product is unused, unopened, and in original sealed packaging, it may be eligible for return.<\/p>\n\n\n\n<p><strong>Return Conditions<\/strong><\/p>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item must be unused and in original condition<\/li>\n\n\n\n<li>All packaging, seals, and accessories must be intact<\/li>\n\n\n\n<li>Proof of purchase is required<\/li>\n<\/ul>\n\n\n\n<p>We reserve the right to refuse refunds for items that show signs of use, damage, or tampering.<\/p>\n\n\n\n<p><strong>Return Process<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email us at support@truebeautyglow.co.uk within 14 days of delivery<\/li>\n\n\n\n<li>Include your order number and reason for return<\/li>\n\n\n\n<li>Wait for return authorisation and instructions<\/li>\n<\/ul>\n\n\n\n<p>Returns sent without prior approval will not be accepted.<\/p>\n\n\n\n<p><strong>Return Shipping Costs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs<\/li>\n\n\n\n<li>Original shipping fees are non-refundable<\/li>\n\n\n\n<li>We are not responsible for lost or damaged return parcels<\/li>\n<\/ul>\n\n\n\n<p>We recommend using a tracked shipping service.<\/p>\n\n\n\n<p><strong>Refund Processing<\/strong><\/p>\n\n\n\n<p><strong>Once your return is received and inspected:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed within 7\u201310 business days<\/li>\n\n\n\n<li>Refunds will be issued to the original payment method<\/li>\n\n\n\n<li>Processing times may vary depending on your payment provider<\/li>\n<\/ul>\n\n\n\n<p><strong>Faulty or Defective Items<\/strong><\/p>\n\n\n\n<p>If your item arrives damaged or defective, you must contact us within 48 hours of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Clear photos or video evidence<\/li>\n<\/ul>\n\n\n\n<p>If confirmed faulty, we will offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement, or<\/li>\n\n\n\n<li>A full refund (including return shipping, where applicable)<\/li>\n<\/ul>\n\n\n\n<p><strong>Late or Missing Refunds<\/strong><\/p>\n\n\n\n<p>If you have not received your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your bank or card provider<\/li>\n\n\n\n<li>Contact your payment provider<\/li>\n\n\n\n<li>Then contact us for confirmation<\/li>\n<\/ul>\n\n\n\n<p>We are not responsible for delays caused by payment processors.<\/p>\n\n\n\n<p><strong>Exchanges<\/strong><\/p>\n\n\n\n<p>We do not offer direct exchanges.<\/p>\n\n\n\n<p>If eligible, return the item for a refund and place a new order.<\/p>\n\n\n\n<p><strong>Chargebacks &amp; Disputes<\/strong><\/p>\n\n\n\n<p>Initiating a chargeback without contacting us first may result in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suspension of customer support<\/li>\n\n\n\n<li>Permanent account restrictions<\/li>\n<\/ul>\n\n\n\n<p>We maintain detailed shipping and delivery records to contest fraudulent disputes.<\/p>\n\n\n\n<p><strong>Contact Information<\/strong><\/p>\n\n\n\n<p>For all refund or return enquiries, contact:<\/p>\n\n\n\n<p><strong>Email: <\/strong>support@truebeautyglow.co.uk<\/p>\n\n\n\n<p><strong>Business Name: <\/strong>True Beauty Glow UK<\/p>\n\n\n\n<p><strong>Country: <\/strong>United Kingdom<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>True Beauty Glow UK Last updated: [May 25th, 2025] At True Beauty Glow UK, we want you to be satisfied with your purchase. This policy outlines when returns and refunds are accepted, in line with UK consumer protection laws. 14-Day Right to Cancel (UK Consumer Rights) Under the Consumer Contracts Regulations, you have the right [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"True Beauty Glow UK Last updated: [May 25th, 2025] At True Beauty Glow UK, we want you to be satisfied with your purchase. 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